common problem
✢ 宅配須知 ✢
出貨工作日為週一至週五，物流收件後約1-3天內派送 (實際配送視物流公司狀況而定)。若希望週六到貨，您可以在訂單上備註「週六到貨」。恕無法由會員指定出貨日期，無法因應個人狀況延期出貨。
出貨時效依產品頁上說明，付款後隔天將進入備貨流程。
主要配合的物流公司: 黑貓宅急便
*如選用其他宅配公司，恕不另行通知。
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運費(無免運活動):
本島: 一律每箱NTD150元整
離島: 一律每箱NTD280元整
範例:
1箱12入 - 台灣本島運費是150元
2箱 6入 - 台灣本島運費是300元
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台灣本島: 一般情況下，商品會在出貨後的隔天送達府上。
台灣離島: 需配合航空、船運公司的作業時間與載能，無法保證於指定日期與時段配達。
注意: 我們無法保證隔天到貨，若因交通、天氣、地址有誤、收貨人無法收貨等原因 致使送貨延遲時, 敬請見諒。
一律不受理任何原因退換貨服務，下單前請確認品項並明白海外購物之風險。
✢ General Questions ✢
There is no third-party online and physical channel of any cooperation. Only by purchasing through official channels can you get after-sales service. To learn more about us, please refer to: 〚Shopping Guide〛
A box of 12 units is used as a unit, and a single home delivery cannot be made. In 2022, 6 packs of home delivery will be available for customers with a small amount of demand and first-time buyers. For retail, please visit Pingtung store.
Free choice of mixed purchase quantity is not provided. Please refer to our preset mix-and-purchase combination - half half delicious group .
暫不提供。
Please record the whole process before unpacking: Please record the whole process of unpacking to protect the rights and interests of both parties. Please be sure to record the entire process during the unpacking process to ensure that the product is not missing. In case of "wrong delivery", "out of stock", "defective product", etc., it is based on the "complete video file" (the shooting from the unopened delivery box is the complete video file). The video needs to clearly shoot [unopened state], [unpacking process], [object body], [expiration date on the product bottle], [clear logistics documents before unpacking], etc. Videos that are fast-forwarded or have obvious signs of editing are not included in the scope of acceptance.
When you receive the product, if the bottle is obviously broken or leaks, you can choose to reject it directly.
If you find a broken bottle after opening the logistics outer box, please email or LINE to inform within 24 hours. In case of "misdelivery" or "out of stock", please email or LINE within 3 days to inform, overdue will not be accepted.
✢ Product Issues✢
We advise customers to lay the unopened extra-grade white soy sauce and white soy paste flat to avoid air inflow. As long as it is stored properly, the extra-grade white soy sauce will continue to ferment with the storage time, and the taste will become more and more sweet. The unopened white soy sauce paste can be stored for 3 years.
Notice:
Please store in a dry and cool place out of sunlight.
In order to ensure the quality, please be sure to put it in the refrigerator after opening, and keep it away from moisture to prevent mildew.
It can be stored in the refrigerator for about 3 months after opening.
Yes! The original juice of the whole line of products is produced by us from a whole non-genetically modified soybean and wheat, fermented, matured, and pressed, and no sauces from other soy sauce factories are added.
✢ Order Issues✢
Log in to your account → My Account → Order History Click on the relevant order to view it
If the delivery address of an order that has not been arranged to be shipped needs to be changed, the member must notify us at least 5 working days before the shipment date. Orders that have already been shipped cannot be changed.
Orders of different batches cannot be added, please place another order.